Q: What is the difference between the two package options for my cat?
A: The Farm V.I.P offers an additional Playtime with a handler as well as the Armchair Cuddle and Playroom Time offered in the Original package. At only $10 more, this is excellent value and is highly recommended for people-friendly, fun-loving cats!
Q: I’m not sure my cat will like being cuddled!
A: Most love the attention and, once they get over any initial shyness, are happy to accommodate themselves to our laps and our playroom “jungle gym”! Rest assured, however, that we are aware of each guest’s individuality and would never insist that a cat come out to play or be petted. Our handlers are experienced in reassuring skeptical cats and will take the extra time to make sure we meet their needs.
Q: Are our pets supervised overnight?
A: Yes! The Farm is the only facility in middle Tennessee to provide 24-hour care to your pet. Our Night Manager(s) work from 11pm until 7:30am and make rounds throughout the night, monitoring every guest. Their primary responsibility is ensuring that every pet is comfortable and secure through the night. Should any emergency arise in the middle of the night, the Night Manager is on hand and can resolve it swiftly.
Q: Can you accommodate my cat’s specialized medication regimen?
A: Most probably, yes. Please give us a call ahead of time to discuss exactly what your pet will need. We will also be happy to consult with your vet if and as required.
Q: Can my cat play with other cats?
A: No, we do not offer any interaction with other cats at The Farm unless they are in the same family. If you have more than one cat, it’s up to you whether they get playroom time together (as a family) or individually.
Q: What is the best time to drop off for boarding?
A: This may very well depend on your cat. A first timer might benefit from arriving earlier in the day so that we have the opportunity to make them feel welcome and spend some time with them before the quieter night shift. Regular visitors and cats who settle easily are welcome anytime that works for your schedule. Check-in should be no later than 5pm, although we can accommodate up to 6pm if requested.
Q: Do you have transportation services? Can you pick my pet up from my home?
A: Not yet (sorry!)
Q: Can I bring my pet’s favorite things?
A: Absolutely – favorite pillows and toys are always welcome! We do ask you not to bring food bowls. We reserve the right to remove any toy or other object that we believe hazardous to your pet.
Q: Do I need to bring a bed?
A: No, although you are welcome to bring one if you like. Each cat is provided with a snug bed and a Kitty Cube.
Q: Do I need to bring a carrier for my cat?
A: It is required that your cat be brought to and from The Farm in a safe and size-appropriate cat carrier. We can store the carrier at The Farm while your cat is visiting.
Q: Will my cat share a room with another cat?
A: No. Each cat has his/her own condo. In the case of families, the owner has the option as to whether the cats should board in the same condo or separately. There is a limit of two cats per condo.
Q: Do you have web cams?
A: No. We have yet to determine a need for that level of surveillance given our unusually high staff to pet ratio and the fact that we have round-the-clock care-givers working under experienced management. Our staff features a full-time Pet Concierge whose sole responsibility is to ensure that all pets are happy and comfortable throughout their stay, and she can be directly contacted via cell phone or email for a detailed update on your pet.
Q: Are there any bath discounts for cats staying overnight?
A: We offer a 20% discount on baths for our overnight guests. This discount does not, however, apply to additional services such as deshed treatments.
Q: Can my cat ever go outside?
A: No. Each 5-level condo provides ample opportunity for exercise and the floor-to-ceiling window allows each cat to keep an eye on the neighborhood (in safety!). Our feline guests leave their condos only for scheduled activities such as Playtimes in our spacious Kitty Jungle Gym and Playroom area or Armchair Cuddles. They never leave the Cat Cottage.
Q: Can my dog and cat board together or visit together while boarding?
A: Unfortunately not. We understand how nice it would be to provide this option but we have yet to come up with a way of accommodating this safely. Having separate buildings for our canine and feline guests solves a lot of problems encountered elsewhere, but not this one!
Q: What is Capstar and why is it given to every pet boarding at The Farm?
A: Capstar is a flea killer. Universal administration minimizes any chance that your pet will be exposed to fleas, both in the facility and through transmission from other dogs or cats. As it is administered orally, it does not conflict with your pet’s regular flea preventative. For further information click here.
Q: What is the cancellation policy?
A: Under normal circumstances, a reservation for a cat requires a deposit of $30 and we ask you give us 24-hour notice of cancellation so that we can refund that deposit. Notice received less than 24-hours before the date/time of arrival results in forfeiture of the deposit. For a dog, the deposit is $50.
For Holiday/High-Demand periods, such as Spring Break or Thanksgiving, we take a deposit equal to 50% of the basic overnight package for each night booked. This is refundable ONLY with 30 days notice.
e.g: a reservation for 1 dog and 1 cat for the period Dec. 21 – Dec. 31 would require we take a deposit of $325 for the dog (50% of $65 x 10) and $210 for the cat (50% of $42 x 10). Your cancellation for the night of Dec. 21st must be received by November 21st in order for that night’s deposit to be refunded
Q: What are drop off and pick up times?
A: You can Check-In any time before 5pm. Pets – especially first-timers – will benefit from an earlier drop-off so they have time to get settled before dinner and bedtime. Check-out time daily is 1:00pm. You are welcome to pick up your pets from 1pm until 6pm but please be advised that there will be a late fee.
Q: What are your late fees?
A: Late fees 2016 are 30% of overnight rate if you pick up by 3pm, and 50% of overnight rate if you pick up after 3pm. Late fees 2017 are 50% of overnight rate after 1pm.