F.A.Q.

Q: What is included in a bath or groom?

A:  Each bath uses one of our all-natural shampoos and conditioners and includes a nail trim, ear cleaning, and anal gland expression for small dogs, blow dry and brush out. For long-haired dogs, a “tidy” is performed (trimming the paw pads and sanitary area). Grooms (meaning actual haircuts) allow for 15 minutes of dematting; if dematting exceeds 15 minutes, there is an additional fee.

 Q: How do I qualify for the “V.I.P. Grooming

discount?”

A:  Breeds with long, soft coats (such as Goldendoodles, rough Collies, Yorkies) have a tendency to mat and need to come more frequently. If your dog gets a haircut every 4 weeks or less, you are eligible to receive a 20% “V.I.P.” discount for each groom.

Q: Help! My dog is badly matted! What can you do for me?

A:   There are two options: either the overall hair length can be shortened from the originally planned length (how short depends on the depth of the mats), or the mats can be brushed out for an extra charge if it takes more than 15 minutes. If the matting is only in discrete areas, such as behind the ears and between the legs, these are generally cut out and blended.

Q: How do I keep my pet from matting in between grooms or baths?

A:   The best way to keep a dog or cat tangle-free is to brush on a regular basis, with frequency depending on breed. Some breeds need to be brushed daily. Just ask our staff for a demonstration for the most effective and efficient brushing technique and suggestions for the appropriate tools.

Q:  How do I make sure I get the groom I want?

A:  Talking to the groomer one-on-one is the best way to avoid miscommunication. We offer the opportunity to consult with the groomer–either by meeting with the groomer ahead of time, or on arrival -and we strongly encourage you to take advantage of that opportunity the first time you bring your pet.

Q: What time should I bring my pet for a groom or bath?

A: Baths can be scheduled every day. Grooms (haircuts) can be scheduled Tuesday-Saturday. All Salon clients should plan on bringing their pet in around 9am on weekdays, but for weekends we will advise specifically the best time for your appointment when you call to book.

Q: Can I combine Daycare and a bath or groom?

A:  Absolutely! If your bring your dog early, he or she can participate in Woof Club or the Singular Dog all morning at a reduced rate. Bathing and grooming starts around lunchtime.

Q: What is the special handling fee?

A:  Bathery staff are experienced and highly-trained in handling all type of dogs. There are some cases for which we need to bring in a second handler to assist in holding a dog and for that there is an additional fee. The special handling fee will be added to the charges at the staff’s discretion. We reserve the right to use a muzzle only if it is deemed absolutely necessary for safety.

Q: Can I color coordinate my pet’s bows or bandana?

A:  Of course! Just ask to see our selection and we’d be more than happy to show you your options for that “extra touch.” Or, if you’d rather not have anything extra, just let us know!