Q: How do I know which Lodging Package is best for us?
A: Our packages provide options for both the social and the non-social dog at different activity levels and at several different prices. They “bundle” activities to provide the best possible value-for-money in boarding. Regardless of which package you select, the consistency gives your pet the same schedule every day. This is something that pets find reassuring, especially those unused to being away from home.
Q: Are our pets supervised overnight?
A: Yes! The Farm is the only facility in middle Tennessee to provide 24-hour care to your pet. Our Night Manager/s work from 11pm until 7:30am and make rounds throughout the night, monitoring every guest. Their primary responsibility is ensuring that every pet is able to sleep comfortably and securely through the night, and they are always on hand for those older or younger who need extra, middle-of-the-night “potty breaks.” Should any emergency arise in the middle of the night, the Night Manager is on hand and can resolve it swiftly.
Q: Do you charge more for a large dog?
Q: What is the best time to drop off for boarding?
A: We recommend bringing your pet in good time for their first activity of the day. You can see the schedules for each package on our Rates page. All pets, but especially first timers, benefit from several hours “settling in time” before they are served dinner. It gives us the opportunity to make them feel welcome, get them out for all their activities, and give them ample time to make themselves at home before night-time. Timid or anxious dogs will usually benefit from the same opportunity. Regular visitors and dogs who settle easily are welcome later if that works better for your schedule. Check-ins should be no later than 5pm although we can accommodate up to 6pm if requested.
Q: Do you have transportation services? Can you pick my pet up from my home?
A: Not yet (sorry!)
Q: Do you have indoor/outdoor runs?
A: No, all dogs have individual, indoor suites and are taken out by our handlers a minimum of five times daily starting at 6am and ending at around 10pm. Since we handle each dog individually we are unable to accommodate dogs who, for whatever reason, will not allow themselves to be leashed and taken from their suite by one of our staff. If your dog has any fear or aggression issues, give us a call to discuss whether an evaluation might be required before making a reservation.
Q: Can I bring my pet’s favorite bed and bowl?
A: Your pet will have his/her own individual suite at the Farm, so……YES to the bed (and the toys and the blankies and the teeshirt that smells like family). NO to food bowls, sharp or breakable objects, or anything that might prove a risk to your pet. We reserve the right to remove any toy or other object that we believe hazardous to your pet.
Q: Do I need to bring a bed or blankets?
A: Not necessarily. Every pet is provided with a bed suitable to his/her age, size, breed and physical condition. The younger dogs are usually given a supportive cot; the senior dogs are provided with low/orthopedic foam mattresses. If your dog is a snuggler, a burrower (Dachshund people know about this one!) or is a short-haired dog who likes additional comforting blankies, please, by all means, bring their regular blankets so they can have their home comforts while on vacation.
Q: Will my dog share a room with another dog?
A: No. Each dog has his/her own suite. In the case of families, the owner has the option as to whether the dogs should board in the same suite or individually.
Q: Do you have web cams?
A: No. We have yet to determine a need for that level of surveillance given our unusually high staff/pet ratio, and the fact that we have round-the-clock care-givers working under experienced management. Our staff includes a full-time Pet Concierge whose sole responsibility is to ensure that all pets are happy and comfortable throughout their stay, and she can be directly contacted via cell phone or email for a detailed update on your pet.
Q: Are there any bath discounts for dogs staying overnight?
A: We offer a 20% discount on baths for our overnight guests: dogs and cats! This discount does not, however, apply to additional services such as deshed treatments or haircuts.
Q: Are Play Groups always segregated by size?
A: The basis of each play group is “small” or “large” dogs. However we know several of our medium to large-breed guests are too old or too timid to play in the “Big Dog” group and are therefore allowed to play with the smaller dogs as long as they play appropriately. We try to make sure each dog is in the safest and most appropriate group for their size and their personality.
Q: Do the dogs go outside even when it’s cold and wet?
A: Mostly, yes, but that also somewhat depends on the dog! Scheduled “potty breaks” occur rain or shine! You are welcome to send a coat with your dog and we will use it as needed for outdoor activities. We do have an indoor/outdoor play-yard and we also have very deep eaves around the building so it’s possible for your dog to be outside and still under cover from the elements. In the case of an old or heat/cold-sensitive dog, we may substitute one activity with another that is safer and more fun for the pet. Having said that, most dogs have no problem walking or playing fetch in the rain or the cold and our wonderful handlers are up for every challenge!
Q: Do you take aggressive pets?
A: At The Farm we must be able to safely handle each and every pet in order to provide the level of care we believe is necessary for the best boarding experience. We are experienced in handling dogs who are “dog aggressive”, who are afraid of strangers or who have had bad experiences boarding elsewhere. If you are concerned about boarding an “aggressive” dog please call for an evaluation and we’ll see what we can do.
Q: Can my dog and cat board together or visit together while boarding?
A: Unfortunately not. We understand how nice it would be to provide this option but we have yet to come up with a way of accommodating this safely. Having separate buildings for our canine and feline guests solves a lot of problems encountered elsewhere, but not this one!
Q: Will my dog ever be off-leash?
A: The Farm has seven fully-fenced Off-Leash areas. These are used for activities such as Playtime, Fetch, and Group Play. They are also available for off-leash potty breaks.
Q: What are the “additional escorted outings”?
A: Otherwise known as “potty breaks” these outings can be on-leash or off-leash and are generally 6-10 minutes long. If your pet is used to getting a verbal or hand signal before he relieves himself, please make sure that information is provided to us.
Q: What is Capstar and why is it given to every dog boarding at The Farm?
A: Capstar is a flea killer. Universal administration minimizes any chance that your pet will be exposed to fleas, both in the facility and through transmission from other dogs or cats. As it is administered orally, it does not conflict with your pet’s regular flea preventative. For further information click here.
Q: What is the cancellation policy?
A: Under normal circumstances, a reservation for a dog requires a deposit of $50 and we ask you give us 24-hour notice of cancellation so that we can refund that deposit. Notice received less than 24-hours before the date/time of arrival results in forfeiture of the deposit. For a cat, the deposit is $30.
For Holiday/High-Demand periods, such as Spring Break or Thanksgiving, we take a deposit equal to 50% of the basic overnight package for each night booked. This is refundable ONLY with 30 days notice.
e.g: a reservation for 1 dog and 1 cat for the period Dec. 21 – Dec. 31 would require we take a deposit of $325 for the dog (50% of $65 x 10) and $210 for the cat (50% of $42 x 10). Your cancellation for the night of Dec. 21st must be received by November 21st in order for that night’s deposit to be refunded.
Q: What are the Holiday/High Demand periods?
Thanksgiving 2017: November 16 – November 27
Christmas 2017/New Year 2018: December 14 – January 2
Spring Break 2018: March 15 – April 3
Memorial Day 2018: May 23 – May 29
Independence Day 2018: June 28 – July 9
Labor Day 2018: August 30 – September 4
Fall Break 2018: October 5 – October 22
Thanksgiving 2018: November 16 – November 26
CHRISTMAS 2018/NEW YEAR 2019: December 19 – January 2
Q: What are drop off and pick up times?
A: You can Check-In any time before 5pm. Pets – especially first-timers – will benefit from an earlier drop-off so they have time to get settled before dinner and bedtime. Check-out time daily is 1:00pm. You are welcome to pick up your pets from 1pm until 6pm but please be advised that there will be a late fee.
Q: What are your late fees?
A: Late fees apply to check-outs after 1pm on any day. The fee is 50% of the overnight boarding rate.